Overview
This privacy page explains what information ScopePacket handles on the public site, why it is handled, and which third parties are involved when someone browses, checks out, or asks for support.
Legal
Privacy
How ScopePacket handles analytics, checkout, support, and buyer communications across the public site.
What information may be handled
ScopePacket keeps the public site intentionally simple. Most information is provided directly by you or by the payment provider handling checkout.
- Contact details you send directly, such as your email address and support messages.
- Order and receipt information created during checkout through Polar.
- Basic usage data from the public site only if you consent to analytics cookies.
Checkout and access delivery
Payments, receipts, and order records are handled by Polar. ScopePacket receives the order details needed to confirm payment, deliver access, answer support questions, and manage refunds or fraud reviews.
If repo or documentation access is provisioned after checkout, the related email address and order state may be used to complete that handoff.
Analytics and cookies
ScopePacket uses GDPR Metrics for optional analytics. The script is blocked by default and loads only after you accept analytics cookies.
Analytics is used to understand which pages, proof sections, and checkout paths are useful so the site can be improved without loading non-essential tracking by default.
Retention and security
Support messages, order records, and delivery notes are kept only as long as they are needed to run the product, answer support requests, handle refunds, or maintain reasonable business records.
Reasonable technical and organizational steps are used to protect that information, but no online service can promise absolute security.
Your choices and contact
You can reject analytics cookies, change your cookie preference later, ask privacy questions, or request support through [email protected].
If a mandatory local privacy law gives you additional rights, ScopePacket will work in good faith to honor those rights for the information it actually controls.